Account Manager

Client Relationship Management Manage day-to-day client relationships as a trusted, dependable contact Lead status meetings and manage the promotional calendar with the client Develop deep understanding of each client and their objectives Manage expectations and resolve issues proactively Ensure consistent client satisfaction and retention Accurate contact reports of meetings. Campaign & Workflow Management Manage a campaign job flow end to end Ensure briefs are accurate, complete and correctly prioritised Drive on-time, on-spec delivery across all formats and channels Maintain workflow discipline and accurate job status in Magnetic Create detailed project plans Work effectively with internal teams and external agency partners to achieve campaign objectives within deadline time Quality & Brand Custodianship Take accountability for accuracy of pricing, copy and mechanics Uphold brand CI consistency across the portfolio Ensure proofing and reconciliation discipline is followed Prevent errors, reprints and rework through close oversight Embed quality standards within the team Financial Management Manage cost estimates and ensure timely billing Monitor job profitability and manage scope actively of project and retainer clients Track budgets and flag over-servicing early Monthly account reconciliations Team Development & Coordination Work closely with internal teams Provide clear & constructive feedback Drive accountability and proactive behaviour within the team Foster a collaborative, high-standard working environment Lead by example on discipline and ownership