AC12321 Receptionist (Switchboard & Administration) - Longmeadow
Alec Cameron & Associates Recruitment Solutions · Longmeadow · Market-related
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The successful candidate will be responsible for managing the switchboard, welcoming visitors, coordinating collections and deliveries, maintaining customer records, and supporting general administrative functions to ensure smooth day-to-day operations.
Duties & Responsibilities
Key Responsibilities
Switchboard & Communication
- Answer and direct all incoming calls promptly and professionally
- Take accurate messages and ensure timely communication to staff
- Assist callers with general enquiries and company information
Reception & Front Office
- Welcome and assist visitors, customers, and contractors
- Manage visitor access and maintain accurate records
- Ensure reception area is neat, professional, and well-maintained
Administration & Coordination
- Handle incoming and outgoing mail, reports, and deliveries
- Collate and prepare reports for distribution
- Book and coordinate sample collections with drivers
- Follow up on collection and delivery schedules
Customer & Data Management
- Register new customers and maintain accurate database records
- Update and verify customer information
- Capture and manage Sales Representatives' call reports
General Support
- Perform adhoc administrative duties as required
- Support team members across departments when needed
- Ensure compliance with Quality (ISO 9001 & ISO 14001) and Health & Safety standards
Desired Experience & Qualification
Minimum Requirements
- Matric (Grade 12)
- Minimum 2 years' experience in a reception and administrative role is a preference
- Fully computer literate (MS Office and database systems)
- Excellent communication and interpersonal skills
- Professional telephone etiquette
- Strong command of the English language
Personal Attributes
- Friendly, well-presented and approachable
- Highly organised with strong attention to detail
- Ability to multitask and work under pressure
- Positive attitude with a proactive approach
- Strong team player with a willingness to assist
- Friendly, presentable, organised, good telephone manner