3 X Property Survey Booking Agent UK - Claremont: WC

Rentokil Initial South Africa · Cape Town, Western Cape

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Requirements

3x Vacancies have risen for 3 x Property Survey Booking Agents UK

Rentokil Initial is a FTSE 100 Group with a small company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you will find our people to be honest, approachable and outwardly friendly.
You will be a key member of the contact centre team, responsible for providing world-class levels of service. You will be responsible for taking inbound and making outbound calls resolving a range of customer queries.
You will be the first point of contact for all new and existing customers providing service through knowledge of all business services, products and procedures, resolving as many issues as possible at first point of call
Do you have what it takes? If you want to be considered for this role you will need:

KEY WORK OUTPUTS and ACCOUNTABILITY

Using our inhouse systems to record all customer enquiries
Inbound and Outbound communication from potential new customers Booking surveys from all methods of contact. Calls, emails, web chats etc
Working with the customer and operations to book in best date/time for property surveys
Explaining the survey process, the benefits of using our business and taking payments for the survey fees at time of booking.
Working towards agreed individual and team targets that result in bonuses for strong performance
Providing excellent service, going above and beyond customer's expectations on every single call.
Communicating effectively with customers, the field and other departments in order to resolve queries.

SKILLS and COMPETENCIES

Deliver Results – The ambition to achieve goals/objectives and the discipline, organisation to deliver outstanding customer service
Act Commercially – The ability to gather and make sense of information and apply to our inhouse system
Manage Self - Remain calm, and focused while dealing with a constant flow of enquiries

QUALIFICATIONS & EXPERIENCE

Grade 12
Ideally will have experience working in a fast paced call centre or customer service environment
Minimum 1 year ́s sales/customer service/lead generating/appointment setting experience where upselling is an KPI
Strong communication skills both oral and written
Consistent achiever who is motivated to achieve targets
Experience of dealing with people over the telephone
Good Listening skills
Computer literate with a good typing speed and someone who is comfortable using multiple systems
Confidence in taking the lead in conversations, guiding warm prospects naturally into scheduling a survey.
Ability to work from home, this includes a dedicated workspace with suitable internet connection

Are you interested?

Here's what you can expect when you join us...