2847 Operations Engineer
Executive Placements · Menlyn Park
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Start free — we apply for you →ROLE & RESPONSIBILITIES
- Monitor application health using Grafana and Loki.
- Investigate and resolve production incidents.
- Perform log analysis and transaction tracing.
- Support dealer and business user issues.
- Troubleshoot front-end, back-end and integration failures.
- Perform initial root cause analysis and document findings.
- Support releases, deployments and production changes.
- Support operational excellence goals by applying strong operations knowledge to reduce incidents.
- Co-ordinate with Level 3 for development and infrastructure activities.
- Advantageous: Perform code debugging, code fixes and root-cause analysis for application issues.
- Prepare and maintain standard operating procedures, runbooks and system documentation.
QUALIFICATIONS/EXPERIENCE
- IT Degree or Diploma / equivalent working experience.
- 5-10+ years application support experience in enterprise environments. Experience supporting Java
- applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and
- Loki. Automotive, dealer management or financial services experience is advantageous.
- ITIL Foundation / other relevant certification advantageous.
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