(1754) Applications Technical Specialist (1Finsurv) - BSTD

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Monitor the underlying environments databases and application servers to ensure capacity management, systems availability and optimal performance across multiple environments.
• Execute periodic system maintenance e.g. application and security patches, upgrades, bug fixes, fix system vulnerabilities in accordance with the set procedures to ensure the reliability and availability of systems.
• Provide second-line support by troubleshooting, investigating incident root causes, input to incident reports and implement preventative measures to avoid recurrences.
• Ensure application quality by reviewing application code, perform dev tests including unit tests and deploy changes for solution provided by vendor s and/or development team s according to deployment procedures.
• Define business continuity procedures and participate in business continuity plan exercise to ensure system resilience.
• Adhere to change control processes in the implementation of system changes.
• To enhance the solutions through the installation of new features and configuring the solution infrastructure to ensure optimal performance.
• Manage internal and external stakeholder relationships and be a service partner to stakeholders with respect to application support.
• To keep abreast of best practices and technologies related to BSTD as well as ensure application thereof where relevant.
• To support and maintain application maintenance roadmaps.
• To provide reporting and recommendations on solution performance and system availability to senior management and relevant stakeholders.

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelors' degree NQF7 in Computer Science or equivalent.
• five to eight years' experience within an application support environment performing the same or similar role.

Additional requirements include

• Working in cross functional teams.
• Working in an Agile or DevOps environment.
• Working experience in supporting OpenShift or any other Kubernetes platform.
• Understanding of Kafka, Informatica MDM, IICS, IDQ, EDQ and Axon AppDynamics or similar, GitLab, SonarQube, JFrog, SAST, DAST, SoapUI, Postman and SQL Oracle/Postgres/Ms SQL Server.
• Understanding of ITIL.
• IT governance, risk and compliance.
• Continuous improvement.
• Continued learning and/or professional development.
• Business continuity and planning.
• Capacity and performance management.
• Technical Analysis and documentation.